Agrim Fincap Private Limited (hereinafter referred as “the Company”), incorporated with Ministry of Corporate Affairs on April 17, 1995 having CIN U74899DL1995PTC067419 having registered office at 276, First Floor, Gagan Vihar, Shahdara, Delhi - 110051 and also registered as NBFC-ICC. Categorised under Base Layer as Non-Deposit Taking, Non-Systemically Important NBFC having registration No. B-14.02333.

The Company provides leverage technology to transform the lending experience - delivering fast, seamless access to credit tailored to your needs.

In compliance of RBI Master Direction – Non-Banking Financial Companies (Responsible Business Conduct) Directions, 2025, RBI/DOR/2025-26/362DOR.MCS.REC.No.281/01-01-039/2025-26 dated November 28, 2025, the Board has approved the Grievance Redressal Mechanism.

The Company acknowledges that adherence to the principles of responsible business conduct, customer fairness, transparency, accountability, and effective grievance redressal constitutes a fundamental regulatory obligation.

It is essential that grievances of the customers are given due consideration and quick action is taken to resolve the same. The Company shall ensure that all disputes arising out of decisions of the functionaries are heard and disposed of at least at the next higher level.

The Company shall have a robust grievance redressal mechanism that shall not be compromised in any manner on account of outsourcing.

The Board has appointed Mr. Vikas Mandav as the Grievance Redressal Officer (GRO). The GRO is responsible for the overall functioning of the Company's grievance redressal mechanism. Further, Mr. Amit Mittal has been appointed as the Nodal Grievance Redressal Officer (NGRO) to handle escalated grievances.

Any customer/borrower having any grievance may contact/reach us through the following escalation mechanism:

• Level 1 - Customer Support: File a complaint via email at care@agrimfincap.com. Team will respond within 7 days. Also contact at1800-309-2760.
• Level 2 - Grievance Redressal Officer: If not resolved within 7 days, escalate to GRO Mr. Vikas Mandav

  Tel: 0120-4643707

  Email: gro@agrimfincap.com

• Level 3 - Nodal Grievance Redressal Officer: If not resolved within 15 days, escalate to NGRO Mr. Amit Mittal

  Tel: 0120-4643707

  Email: nodal@agrimfincap.com

• Level 4 - RBI Regulatory Authority: If still unresolved within one month, appeal to Officer-In-Charge of Regional Office of DNBS of RBI, New Delhi

  Name: Shri Rohit P. Das, Regional Director

  Tel: +91-11-23325225

  Email: rdnewdelhi@rbi.org.in

  Address: 6, Sansad Marg, New Delhi - 110001

The Company does not discriminate against physically or visually challenged applicants. Visually challenged applicants may contact customer support at1800-309-2760.

The Board will periodically review compliance of this Code and the functioning of the grievance redressal mechanism.